Airline Quality Ratings: More mishandled baggage, complaints down

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HOUSTON, TX – Could it be Americans have accepted the fact the airline travel is as good as it’s gonna get?

The 2013 Airline Quality Rating report, compiled by Wichita State University and Arizona’s Embry Riddle Aeronautical University, shows airlines ‘late arrivals’ have escalated more than 3%. Your odds of having your luggage mishandled (that’s code for lost, delayed, damaged or stolen) increased as well. Despite this quality nosedive, customer complaints actually dropped.

So what gives?

Passenger Jay Traverse says, “Airline travel is not what it used to be. I think people expect very little now because that’s what they’re getting.”

Pamela Newson thinks, “Perhaps people are just more accepting of a little bit of problems occurring.”

Frequent traveler Greg Snodgrass explains, “You can’t control weather. You can’t control mechanics. You can’t control some of the stuff. The things they can control, I think they’ve done a pretty good job with making it right.”

The Quality report names Virgin, Jet Blue, Hawaiian, Delta and Alaska as the best airlines. Perhaps flyers are content these days as long as their plane doesn’t vanish off the face of the Earth.