HOUSTON, Tx - Do you love your ride? According to the American Customer Satisfaction Index, or ACSI, Americans are generally less satisfied with their vehicles than they were last year.
The ACSI surveyed around 4,300 recent car buyers in their annual automobile report. They asked those drivers to rate how satisfied they were with their cars, on a scale of 0 to 100, and the 2015 numbers showed a 3.7% drop in average satisfaction ratings.
The ACSI believes poor scores are due to higher prices on new vehicles, and a rash of recalls across many manufacturers.
The ACSI also used consumers' scores to compile a list of brands from best to worst. Lexus led the list, scoring an 84, While Acura, Lincoln and Mercedes tied for second with a score of 83. At the bottom was Fiat, which scored a 73.
If you're in the market for a new whip, the ACSI says Japanese and luxury brands in general are the way to go.