Not so friendly airways; flight attendant refuses to let soldier hang jacket

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CHARLOTTE, North Carolina — You can file this story under “not cool.” Yeah, during a recent US Airways flight, a flight attendant stepped in it big time, when she refused to let an Army Ranger hang up his Dress Blues coat during a flight from Portland to Charlotte.

Cliff Autrey, one of the first class passengers, describes what happened by saying this about the flight attendant: “and she got relatively belligerent with him, said it was against company policy. She could not do that. I offered to change seats with him.”
Several other first class passengers apparently did the same, but the Ranger, First Sergant Albert Marle, declined.

US Airways has been taking a hit on social media ever since.

When we reached out to them they gave us this statement: “We’re certainly looking into how the situation was handled, and we will be responding internally appropriately. American and US Airways has a long history of supporting our military. We offer pre-checked bags, and we work with several military support organizations.”

Eventually, another first class passenger stepped up to resolve this issue. “I thanked him for his service, and I said, “Can I hang your jacket up?” And he handed me his jacket. I walked back up, and I hung his jacket simply behind my seat. There’s a difference between a policy and doing what’s right,” said Jon Dalhlberg.

At least this story has a happy ending. But you can’t help but wonder how many other soldiers have been treated like this.