HOUSTON - On the first weekday of metro's revamped system, old passengers get to learn new routes.
Tom Lambert, Metro's CEO explained, "It's a high frequency, improved service. Gets people where they need go sooner, faster, to more locations."
The big change is that instead of having to go through the downtown hub, now, direct routes are available to take passengers directly from one side of town to the other.
"We've straightened out the bus routes. If you go down a major thoroughfare, you're going to have a bus route that comes every 15 minutes," added Lambert.
but with the new lines, comes a bit of chaos, and metro has extra folks trying to help riders find their way.
Commuters seem to either love it, or hate it.
"I think it's going to be alright," said Charles Smith.
Patrice Forest said, "Hate it! Because it's too long."
"It's great, it's great! I'm getting closer to where I need to be and they're a lot faster now," explained Steve Lopez.
Sharon Freddie doesn't like the new system, "Before the new bus system, I only had to catch one bus. Now I have to take two buses and a train just to get to downtown."
A new app is meant to help as well.
Barrett Ochoa of Metro explained, "If you want to know the next bus arrival, when the next bus will be coming towards your stop, check out the Metro Trip app. This app has every single bus around you, it GPS's your location and shows exactly what time that next bus is gonna come."
The new routes definitely involve some getting used to, but the good news, until August 22, you get to ride for free. So, if you get lost, at least you're not paying for it!