HOUSTON, TX – Talk about travel troubles. A pesky computer glitch grounds most of Southwest Airlines’ flights, leaving many fliers frustrated. Traveler at Houston’s Hobby Airport, Ben Medetsky says, “I think the lack of information and the lack of communication has been frustrating.”
This software snafu started Wednesday afternoon as a result of a power outage, canceling more than a 1000 flights and leaving tens of thousands of would be travelers out of luck. Medetsky says, “They said there’s some kind of glitch in the technology software system, but they’re not telling anybody what it is or offering anybody any compensation. Just telling everybody, we’re going to re-book you as soon as possible. They said the next available flight is Sunday. That’s the best we can do.”
While Southwest reports most of their downed systems are back online Thursday morning, many folks still find themselves stranded at airports until their next flight home. Traveler Kevin Cavanaugh says, “After like 15 hours, it kinda starts getting frustrating when they keep delaying everything and canceling.” The airline issued a statement apologizing to their customers and offering some refunds. But understanding the issue doesn’t make it any easier for many still stuck at the airport.