CenterPoint Responding to Outages after Hurricane Nicholas

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HOUSTONTexas (KIAH) Right now, CenterPoint is assessing damage as crews work to restore power after Hurricane Nicholas. The utility asks people to keep the phones lines open for electric and natural gas emergency calls.

At the height of the storm Tuesday morning about 440,000 customers without power. The storm has sustained winds at 75 miles per hour and gusts over 90 miles per hour. CenterPoint says the most significant impact is in the southern, central, and eastern service areas. The company says restoration process begins with facilities vital to safety, health and welfare, such as hospitals, water treatment plants and public service facilities. After key facilities, the company follows its priority restoration process by making repairs to electrical facilities that will return power to the largest number of customers first, then continue the restoration process by prioritizing repairs to benefit the greatest number of customers, until power is returned to everyone.

We are committed to restoring service to our customers as safely and quickly as possible. However, patience will be important as some areas of our system and equipment may be difficult to reach for our crews due to safety-related issues, such as downed trees. Customers do not need to call us to report outages, our smart meters tell us which customers are out. We ask that everyone to please keep phone lines open for electric or natural gas emergency calls only.

Kenny Mercado, Executive Vice President, Electric Utility of CenterPoint Energy

You can find out more about how CenterPoint prepares for a tropical system including what YOU should do to prepare here.

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